Privacy Policy

Who we are

This website is operated by Dr Daood Cosmetic Surgery (Dr Jassim Daood), consulting from Liberty Plaza, Level 1 / Room 37, 256 Chapel Road South, Bankstown, Sydney, NSW 2200. In this policy, "we", "us" and "our" refer to Dr Daood Cosmetic Surgery. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What personal information we collect

If you simply browse this website without submitting an enquiry, we do not collect information that identifies you personally, other than the anonymous usage data gathered through website analytics (see "Cookies and analytics" below).

When you submit an enquiry through our contact form, we collect the information you choose to provide, which includes:

• Your full name
• Your phone number
• Your email address
• The procedure of interest you select
• Any message or enquiry details you enter
• How you heard about us

We may also collect information you provide during a consultation or by phone or email. If you contact us about cosmetic surgery, some of this information may be health information, which is treated as a sensitive category under Australian privacy law. We only collect health information that is reasonably necessary for, or directly related to, providing our services.

How we use your information

We use the personal information you provide to:

• Respond to your enquiry and arrange a consultation;
• Provide, and communicate with you about, our services and your care;
• Understand which procedures you are interested in so we can give relevant information;
• Understand how patients find us (for example, from the "how did you hear about us?" field) and carry out statistical analysis to improve our website and services;
• Send you information, updates and promotional material about our services where you have asked for or consented to this (you can opt out at any time); and
• Meet our legal, regulatory and record-keeping obligations, or respond to a lawful request from a court or authority.

We do not sell your personal information. We do not disclose your details to unrelated third parties for their own marketing without your consent.

How your information is stored and protected

Enquiries submitted through this website are transmitted electronically and stored in our systems. We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Access to your information is limited to staff and providers who need it to carry out their roles.

We keep personal and health information for as long as necessary to provide our services and to meet our legal and professional record-keeping obligations, after which it is securely destroyed or de-identified.

Third parties and service providers

We use trusted third-party services to operate this website and handle enquiries. These may include a website hosting provider, a form/enquiry handling service that processes and delivers your submitted details, and email services used to correspond with you. These providers only handle your information to provide their service to us and are expected to protect it.

As a general rule we do not disclose personal information about our patients to third parties unless required by law or a government authority. Where we share information with staff or providers involved in your care, we do so only to serve you effectively.

Cookies and analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies" (text files placed on your device) to help us understand how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) is transmitted to and stored by Google on servers that may be located overseas, including in the United States.

Google uses this information to evaluate your use of the website and compile reports on website activity for us. Google may transfer this information to third parties where required by law, or where those parties process it on Google's behalf. This cookie can tell us when you visit our site and which pages you view, but it cannot read data off your device.

You can refuse the use of cookies by adjusting the settings in your browser; however, some features of this website may not function fully if you do. By using this website, you consent to the processing of your data by Google in the manner and for the purposes set out above.

Links to other websites

This website may contain links to other websites whose data protection and privacy practices may differ from ours. We are not responsible for the content or privacy practices of those websites and encourage you to review their privacy notices.

Your rights under the Australian Privacy Principles

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you;
• Ask us to correct information that is inaccurate, out of date or incomplete;
• Ask how your information is collected, used, stored and disclosed;
• Withdraw consent or ask us to stop contacting you (where applicable); and
• Make a complaint if you believe your privacy has not been respected.

If you are not satisfied with how we handle a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us about privacy

If you have any questions about this policy, or would like to access or correct your information, please contact us:

• Dr Daood Cosmetic Surgery
• Liberty Plaza, Level 1 / Room 37, 256 Chapel Road South, Bankstown, Sydney, NSW 2200
• Phone: 1300 656 236
• Email: info@drdaood.com.au

You can also get in touch through our contact page.

Changes to this policy

We may update this policy from time to time to reflect changes to our practices or legal requirements. The date at the top of this page shows when it was last updated.